DARPG to soon launch improved public governance redressal system: Chavan

NEW DELHI - Minister of State for Personnel, Public Grievances and Pensions Prithviraj Chavan on Friday said the Department of Administrative Reforms and Public Grievances (DARPG) will be launching a improved public governance redressal system shortly.

“E-governance will be substantially rolled out in all government departments very soon. Reforms in governance have been among the focus areas of UPA Government and administrative reforms are an integral part of this,” said Chavan after inaugurating the ‘Annual Conference of Secretaries of Administrative Reforms Departments of States/UTs’, which began here today morning.

“Results Framework Documents (RFD) is a new initiative launched by the Government under which targets are set for the delivery of those involved in the ‘Service Delivery’ System at various levels, and objective parameters are defined to assess the achievements. The Centre has implemented RFD in 62 departments and it is hoped that in States and UTs also it will be rolled out soon,” he added.

Meanwhile, DARPG Secretary R.C. Mishra in his welcome address outlined the need for sustained reforms in administration.

“Administrative reforms are high among our priorities for ensuring effective, just and honest governance for developmental momentum in achieving the millennium achievement goals,” said Mishra.

“The thrust areas in governance reform are transparency, a strong mechanism for accountability and efficient delivery of public services. Also there is a need to enhance the productivity of civil services by providing an appropriate work environment,” he added.

On the occasion, Mishra called for a new work culture in the civil services that would be citizen-centric rather than procedure oriented.

“A new paradigm has emerged with the growing desire for a quality service on the part of citizenry calling for an active and focused engagement of government to make services work,” said Mishra.

“DARPG has forwarded the accepted recommendations of the ARC reports to the State Governments and UTs for implementation. The interest of good governance would be served if the States/UTs take proactive measures to implement the accepted recommendations,” he added.

The Conference aims to create a national platform to share experience of the states in the field of reforms/initiatives undertaken by the departments of ‘Administrative Reforms’ in the state/union territories to improve public service delivery, make the administration effective, transparent, accountable and citizen-friendly. (ANI)