IRCTC Fines Contractor

By Swatilekha Paul, Gaea News Network
Thursday, October 28, 2010

KOLKATA, INDIA ( Following a complaint that was filed by passengers of Yeshwantpur-Howrah Duronto Express alleging that they were served substandard food during their journey, the Indian Railway Catering and Tourism Corporation (IRCTC) have slapped a fine on the contractor who was in charge of suppling the food in the train. IRCTC officials have revealed that the contractor will have to shell out a fine of Rs. 25,000 for the poor quality of food that was served to the passengers of Yeshwantpur-Howrah Duronto Express.

After the train reached Howrah on Monday, large number of passengers of the recently-introduced train lodged a written complaint with the IRCTC about the quality of food that they were served during their journey. The passengers alleged that they were given ‘half-cooked rice and a smelly concoction’ as well as other stale food items on the train. Following the incident, a statement that was released by the South Eastern Railway divulged that a penalty of Rs. 25,000 has been leveled against the contractor who was responsible for preparing the food for the passengers aboard the Yeshwantpur-Howrah Duronto Express. At the same time, it has also been confirmed that the quality control professional who were supposed to thoroughly check the quality of food that was served to the passengers and the IRCTC supervisor-in-charge of the train have been suspended.

In the meanwhile, IRCTC insiders have revealed to the media that the food that was served to the passengers of the Yeshwantpur-Howrah Duronto Express was collected from Bhubaneswar. Sources have further added that as the frequency of the train was increased from this month, there was hardly any other option apart from hiring temporary licensee.

Filed under: India

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